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General Information

 Artwork:

Please email your artwork to bestbuckpromo@mymts.net  We accept any form of artwork of 300dpi or greater.  If we need different or alternative artwork, we will contact you. 

 

Imprint Colours:
When selecting imprint colours, please keep in mind that PMS numbers should be used as a guide only and assumes the imprint is on white. Ink colours always appear differently when they are printed on any color other than white. 

 

Product Samples:
Contact for product samples via email: bestbuckpromo@mymts.net

 

Over & Under Shipments:
Shipments of up to 10% over & 5% under must be accepted as a complete shipment.   

 

Inventory:
While every effort is made to maintain adequate inventories at all times, we cannot be held responsible when items are not available.  When possible, we can suggest a similar product as a substitution. 

 

Production Time:

Individual products will have their own specific production lead time stated on each product page. In general, production time is 10 business days after the order is received and artwork is approved. Any delays in receiving the art approval will result in delays of your requested ship date. Production time may also vary depending on product availability, larger quantity and peak periods. A “RUSH” service can be provided when product, art approvals, and peak periods are not a concern. For special event deadlines, please contact customer service.

 

Cancellations & Returns:
Best Buck Promotions does not offer any imprinted or customized products to be returned unless damaged in transportation.  Once the order has been placed and artwork approved, an order cannot be cancelled. For further inquiries please contact customer service.

 

Shipping:
All Canadian and American orders are shipped from the factory they were produced at directly to your shipping location. Orders are shipped via our preferred economical carrier.

Shipping to Manitoba and Saskatchewan is 1 day shipping. Shipping to Alberta and Ontario is 2 day shipping. Shipping to British Columbia, Quebec and the Maritimes is 3 day shipping. Standard shipping is 3-5 business days for all cities in the United States. 

Due to the fragility of some of our products, breakage in shipping is always a possibility regardless of the packaging used. Whether our carrier or your carrier is used, Best Buck Promotions cannot be held liable for any breakage once the goods have left our facility. Title to the goods passes to the buyer upon release of the goods to the carrier. Claims for lost goods, breakage, or delays in transit must be filed with the carrier upon receipt of goods. Our commitment is to meet all ship dates requested on sales order confirmations. 

We cannot be held liable for ship dates not met due to circumstances beyond our control. 
 

Imprint/Ware Quality:
Due to manufacturing limitations in the production process, variations and minor imperfections may occur from one piece to another. Size and colour variations in the ware may also occur within an order and from one order to another. These conditions are all within acceptable industry standards and not defective for return. 

 

Payment Terms:
All orders must be pre-paid in full before an order is sent to production. We accept all major credit cards and PayPal forms of payment. Personal cheques are not accepted unless approved by Best Buck Promotions' management. Please contact customer service to set up further payment terms.

 

Disclaimer:
Products and logos shown on our website are for illustration purposes only. Best Buck Promotions does not suggest that these imprints were designed by this company, or that the products illustrating those specific logos are available to be purchased by any purchaser without permission of the owners of the trademarked or copyright protected art or copy.